FieldEdge Basic - Efficient Field Service Management App
FieldEdge Basic is a free app designed for Basic license users looking for an efficient way to manage their field service tasks. Developed by dESCO LLC, this app seamlessly connects the office and field, allowing helper technicians to access their assignments, work order details, and customer information on the go.
With FieldEdge Basic, technicians can easily manage their assignments by viewing active, overdue, and completed tasks. They can also access work order details and review the work order timeline for better job tracking. The app provides multiple communication options, allowing technicians to contact customers via phone, email, or SMS. Additionally, the app offers navigation capabilities to help technicians reach customer locations effortlessly.
One of the key features of FieldEdge Basic is its time tracking functionality. Technicians can clock in and out for the day, track time spent on specific jobs or traveling, and review their timesheets for accurate record-keeping.
FieldEdge Basic also offers offline capabilities, allowing technicians to choose assignments to download for offline access. This feature is particularly useful for remote areas with limited or no internet connectivity. Technicians can work offline and upload any changes made once they are back online.
To ensure technicians stay informed, FieldEdge Basic provides immediate notifications for assigned, unassigned, or reassigned work orders. Technicians also receive notifications when the office adds notes to a work order. The app conveniently stores past notifications in a dedicated Notifications area for easy reference.
FieldEdge Basic is the ideal solution for Basic license users seeking a user-friendly and efficient field service management app. With its comprehensive features and seamless connectivity, this app simplifies the workflow for helper technicians, enhancing productivity and customer service.
